Hours Worked Not Showing In UKG Wallet
Updated:
Worked hours are sent from Blue Jacket to UKG Wallet by 11:55PM EST.
Other reasons your pay is not available in UKG Wallet include:
- Terminated employees may not see options for early pay.
- This is a tool to access wages for hours already worked, not an advance on hours not worked yet.
- You have a garnishment or child support order on file.
- Employees are limited to 60% of actual hours worked and no more than 10 hours per day.
- Salaried employees limited to 8/hrs per day.
- Hourly rate is capped at $100 per hour.
- Pay period advance limit is $750 for standard users.
- If you missed an in or out punch, the hours for that shift will not be eligible until the day after the shift is corrected.
- If you record your time on a paper timesheet because you have lost access to UKG, you will not be eligible. Contact IT for assistance.
- If you work for Blue Jacket staffing and your employer utilizes their own timekeeping system, you will not be eligible. Contact IT for alternatives.
Timing can vary, but if it's been over 24-48 hours since your shift and you're not seeing updates, please contact us.
