How to Submit an IT Support Ticket via Email

To submit an IT support ticket, follow these steps:

1. Compose an Email: Open your email client and create a new email.
2. Recipient Address: Send the email to the designated IT support email address: IT@BlueJacketInc.org.
3. Subject Line: Clearly state the issue or request in the subject line for quick identification (e.g., “Printer Not Working” or “Access Request for Software X”).
4. Describe the Issue: In the body of the email, provide a detailed description of your issue or request. Include any relevant details such as error messages, steps to reproduce the problem, or the urgency of the request.
5. Include Additional Contacts (Optional): If you want other staff members to be informed or involved in the ticket, copy them (CC) in the email. They will automatically be included in all responses from the IT Team.
6. Send the Email: Once the email is ready, send it to the IT team.

Additional Tips

• Ensure your email includes your contact information if further clarification is needed.
• Avoid attaching large files unless necessary. If required, mention the file size or provide a link to a shared location.
• For urgent issues, follow up with a phone call to the IT department if needed.