Data Backup and Recovery

Users can request to restore a file from a backup by submitting an IT ticket with the name and location of the file (or possible deletion date, previous name, and previous location if it was accidentally removed).

How data is backed up:

All data at Blue Jacket is stored in 3 places and all changes to that data are stored in an audit log. The three sources of data are:

1. Google Cloud (Primary): 
   1. This is where the working data is. All changes are saved instantly and the audit log is based off of changes made here.
2. NAS Server (Secondary):
   1. This server has a copy of all data including emails, documents, and calendar files. It saves all versions of a document. Changing a document does not overwrite previously backed up versions of the document. This means that is you create a document and then the next day make revisions, the backup server will have two copies of that document. The original and the updated. The server keeps:
      1. One copy for each hour over the last 24 hours
      2. one copy for each day over the last 30 days
      3. one copy for each week over the last 2 years
      4. one copy per year after two years
3. Backup Drive (Final Fallback):
   1. This drive keeps 1 copy per day of updated files (task starts at 1am each day).
   2. Once the drive is out of storage the oldest backups will be deleted. For this reason there is no specific retention policy or promise of how many our hold old versions recovered from this backup will be.