Direct Deposit Bounce Back

For The Employee

• Employees are responsible for entering the correct direct deposit information into UKG themselves. If an employee does not have direct deposit information entered into UKG before completing their onboarding paperwork, they will be issued a paycard.
• Employees wishing to update their direct deposit must do so in UKG before noon on the Monday before payroll for the new routing information to take effect. If payday is early due to a holiday, the updated information must be submitted before the Friday before the payroll date. 
• Employees whose account information is incorrect, inactive, or whose banks reject deposits will be notified only after the funds have been returned to Blue Jacket. The employees' bank may hold the funds for several business days before returning them to Blue Jacket. Blue Jacket can not push a bank to return misrouted payments faster or request services on the employee's behalf. 
• Once payment for bounced checks is returned to Blue Jacket, it will be reissued on either a paycard or new direct deposit information (if it has been provided). This re-issue of payment will not be made until the next regularly scheduled payroll, as Blue Jacket is not responsible for employees who provide incorrect banking information or whose banks have made changes to their accounts. 
• If the employee's bank is unable to locate a payment, you may place a request with Blue Jacket's payroll department to trace the payment. This may reveal greater detail of the payment's current status and location. Payment tracing can take 6-12 business days. 
• Employees who have had multiple failed deposit attempts may be required to wait for Blue Jacket to perform a pre-note check before a deposit can be re-attempted. A pre-note check is a $0.00 deposit made on Blue Jacket's next regularly scheduled payroll to verify that the account information is correct. If the pre-note is successful, funds would be deposited on the next payroll after a successful pre-note. Pre-note checks can not be run between payrolls to expedite the verification process.
• Rapid paycard account frozen, locked, or closed due to violation of terms or improper use: Rapid paycard may choose to reject a deposit attempt if you violate a policy set forth by their account standards. In this scenario, Blue Jacket may issue a secondary paycard from a non-preferred vendor. Employees can see more about Rapid paycard account issues here: https://it.bluejacketinc.org/kb/article/103/rapid-paycard-account-issue-resolutions
• Blue Jacket provides ample opportunity for employees to receive their wages via direct deposit, including onboarding direct deposit set-up, self-service for direct deposit updates, in-person appointments for direct deposit updates, Rapid paycards with no initial enrollment action required, and secondary paycards for those who find issue with Rapid.
• Blue Jacket is not responsible for loss of funds due to incorrectly entered pay information. 

For Payroll Admin

• Email alerts will be sent when a payment bounces back

• The path in the system to find more details after receiving a notification is: Team > Payroll > Payroll Services > EFT Notifications

• In the event the bank is returning an employee's direct deposit, UKGPS will refund the amount to BJI via an EFT file within 2 business days. You will need to make arrangements to get the funds to your employee.

• If you need further information, please contact UKG Global Support @ 800-394-4357 or visit at UKG Community.

• Next steps will be to review this notification and make any needed corrections before the next payroll submission to avoid additional fees.