Direct Deposit Bounce Back
Updated:
For The Employee
- Employees are responsible for entering the correct direct deposit information into UKG themselves. If an employee does not have direct deposit information entered into UKG before completing their onboarding paperwork, they will be issued a paycard.
- Employees wishing to update their direct deposit must do so in UKG before noon on the Monday before payroll for the new routing information to take effect.
- Employees whose account information is incorrect, inactive, or whose banks reject deposits will be notified only after the funds have been returned to Blue Jacket. The employees' bank may hold the funds for several business days before returning them to Blue Jacket. Blue Jacket can not push a bank to return misrouted payments faster or request services on the employee's behalf.
- Once payment for bounced checks is returned to Blue Jacket, it will be reissued on either a paycard or new direct deposit information (if it has been provided). This re-issue of payment will not be made until the next regularly scheduled payroll, as Blue Jacket is not responsible for employees who provide incorrect banking information or whose banks have made changes to their accounts.
- If the employee's bank is unable to locate a payment, you may place a request with Blue Jacket's payroll department to trace the payment. This may reveal greater detail of the payments current status and location. Payment tracing can take 6-12 business days.
For Payroll Admin
- Email alerts will be sent when a payment bounces back
The path in the system to find more details after receiving a notification is: Team > Payroll > Payroll Services > EFT Notifications
In the event the bank is returning an employee's direct deposit, UKGPS will refund the amount to BJI via an EFT file within 2 business days. You will need to make arrangements to get the funds to your employee.
If you need further information, please contact UKG Global Support @ 800-394-4357 or visit at UKG Community.
Next steps will be to review this notification and make any needed corrections before the next payroll submission to avoid additional fees.
